Account and security
Login, security, verification, and privacy.
Login and access
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How do I reset my password?
Press Forgot password on the sign-in window and enter your email address, and the reset link we send you works for 15 minutes to set a new password.
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I can't log in, what should I do?
If you cannot sign in, reset a forgotten password from the sign-in window, or sign in with the social account you signed up with, such as Google or Steam.
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How do I change my email or username?
Change your display name on your profile at any time, and change your email with Change email and the 6-digit code we send to the new address.
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Security and 2FA
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How do I turn on two-factor authentication?
Press Turn on beside Two-factor authentication on your security page, scan the QR code with an authenticator app, enter its code and save your recovery codes.
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I lost access to my two-factor app, how do I get back in?
Sign in with a recovery code you saved, and if you have none left, contact our support team, who remove two-factor once we know the account is yours.
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How do I keep my account secure?
Turn on two-factor authentication, sign in with a password you use nowhere else, and never share a code, a recovery code or a claim link with anyone.
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Verification
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My verification email didn't arrive, what should I do?
Look in your spam and other inbox tabs for Verify your email address, make sure the address on your profile is right, then press Send code for a new code.
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How do I verify my email?
Enter the 6-digit code we email you under your email address on your profile, and a verified email lets you withdraw and open your welcome case.
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Do I need to verify my ID to withdraw?
No, you do not need to verify your ID to withdraw: ID verification is optional on your verification page and never changes your limits or methods.
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How does ID verification work?
Fill in Basic details on your verification page, then upload photos of your ID with a handwritten note of our name, and our team reviews them.
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Privacy and data
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How do I make my profile private?
Turn on Private profile on your profile page, and your profile no longer shows other members your earnings, your stats or the offers you have completed.
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How do I delete my Earnit.GG account?
To delete your account, press Delete my account on your profile's Security page and confirm; it is deleted after 30 days, and you can cancel until then.
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Reviews and suspensions
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Why was I muted in chat?
A chat mute follows a break of the chat rules, such as harassment, begging or trading, or referral links, and stops you posting in the chat until it ends.
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Why is my account under review?
We're reviewing your account to make sure everything is in order, and withdrawing might be paused until the review finishes, but you can keep earning.
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How do I appeal a ban or suspension?
To appeal a ban or suspension, press Contact support on the ban or suspension message and tell us what you think is wrong.
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Still need help? Ask our support team.
Tell us what happened and we get back to you as soon as we can.