How do I change my email or username?

To change your username, change the Display name on your profile, which you can do at any time. To change your email address, press Change email on your profile, enter the new address and press the button in the email we send to it.

How do I change my display name?

1. Open your profile and find Display name under Account settings.
2. Type your new name, between 3 and 50 characters.
3. Press Save. Your new name shows straight away.

Your display name is what other members see in the chat, on the leaderboard and in free rain winner announcements. A name with inappropriate language is refused, so choose another name if the profile asks you to. If you'd rather other members didn't see your earnings, you can make your profile private.

How do I change the email on my account?

1. Open your profile and press Change email. The Change your email address window opens.
2. Enter the new email address. If you sign in with a password, enter your current password too, and if you use two-factor authentication, enter the code from your authenticator app.
3. Press Send email, and we'll send an email to the new address.
4. Press the button in that email, and your account switches to the new address.

This works whether or not your current address is verified, so it's also how you fix a typo from when you signed up. The button in the email verifies the new address too, and until you press it, you can keep your current address with Cancel change.

Why is my new email address not accepted?

The Change your email address window says why it didn't accept the new address, and it's usually one of these:

• The address is unavailable. It already belongs to another account, or to one that was deleted, so use a different address.
• Your current password or your two-factor code is missing. The change needs both when your account has them.
• A change is already waiting. Press the button in the email for that change, or press Cancel change and start again with the address you want.

If none of these explains the problem, contact our support team and tell us what the window says.

Where do my withdrawal emails go after I change my email?

After an email change, the emails about your withdrawals go to the new address, and your withdrawals page keeps every claim link and code from before the change.