How do I contact Earnit.GG support?
Updated
Chat with our support team from the Support tab in the chat, or send a ticket from our contact page, and we notify you as soon as we reply.
Chat with our support team from the Support tab in the chat, or send a ticket from our contact page, and we notify you as soon as we reply.
Which problems can I solve without contacting support?
These problems each have a help article with the answer, and reading it first is often quicker than waiting for a reply:
| Your problem | Read this first |
|---|---|
| An offer did not track | My offer didn't track, what should I do? |
| A reward shows Pending | What does it mean if my offer is Pending? |
| A survey did not pay | I completed a survey but wasn't credited |
| A withdrawal is still waiting | Why is my withdrawal pending? |
Your withdrawals page also shows the status of every withdrawal, and your task history shows every reward that has tracked.
How do I start a support chat?
On a computer, the chat is the panel on the right of the page, and the round chat button in the bottom-right corner opens and closes it. On a phone, press Chat in the bar at the bottom of the screen. You need to be signed in to use the support chat.
- Choose the Support tab at the top of the chat, beside Chat.
- Pick your topic, then the question closest to yours. The topics are Tasks, Surveys, Withdrawals, Account and Something else.
- Read the answer from Earnie, our support bot. Earnie answers with the help article for your question. Press Thanks, that's sorted it if the answer solves your problem, or I still need help if it does not.
- Tell us what happened, and attach a screenshot with the + button. A member of our team joins your chat, and you see their name when they do.
To go straight to a person, press Chat with the team on any list of questions.
What should I include in my support message?
Send these details, and we can look into your problem without asking you again:
| Your problem | What to send us |
|---|---|
| A missing reward | the offer or survey name as it appeared, the partner it was on, the date and time you finished, your device and browser, and a screenshot of the step you reached |
| A withdrawal | the ID of the withdrawal, copied from your withdrawals page |
| A task in your task history | the ID of the task, copied from your task history |
| A change to your balance | the ID of the transaction, copied from your transactions page |
| Signing in | the email address on your account, and what happens when you try to sign in |
| Anything else about your account | the email address on your account, and any message you saw on the screen |
To take a screenshot, use your device's own keys, then attach the screenshot with the + button:
- iPhone: press the side button and the volume up button together, or the side button and the Home button on an iPhone that has one.
- Android: press the power button and the volume down button together.
- Windows: press the Windows key, Shift and S together, then drag over the part of the screen you want.
- Mac: press Command, Shift and 4 together, then drag over the part of the screen you want.
A missing offer or survey reward goes to the partner that runs it first, with the details every partner asks for, because only the partner can see whether you completed it. We look into the missing reward with the partner if the partner has not answered within two weeks.
What happens after I send a support message?
A member of our support team replies in your support chat as soon as possible, and you receive a notification when they do, so you do not need to keep the chat open. If we need anything else from you, our reply says what.
You can add details or screenshots to your support chat at any time. A question about a missing reward can take longer to answer, because we raise it with the partner that runs the offer and wait for the partner's answer.
How do I send a support ticket?
On our contact page, choose Get support, fill in the form and send it, and the confirmation shows a reference for your ticket. A ticket reaches the same team as the chat, and it works even when you cannot sign in. Include the email address on your account, and we reply to the address you enter in the form. If you cannot sign in, these sign-in fixes often solve the problem straight away.
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