My offer didn't track, what should I do?
Updated
An offer that has not tracked is usually waiting for the partner that runs it to confirm your step, and after 48 hours you can report the missing step.
An offer that has not tracked yet is usually waiting for the partner that runs it to confirm the step you reached, so there is normally nothing to worry about. If the step has not tracked within 48 hours of reaching it, you can report it to the partner.
Why do offers stop tracking?
When a step you reached has not tracked, one of these is usually the reason, most likely first:
- The step you reached is not the step the offer pays for. Each offer pays for the steps on its Rewards tab, such as reaching a level, and installing or opening the app is not enough on its own. Open the offer and compare what you did with the step's wording.
- Something in your browser blocked the offer. An ad blocker, a private or incognito window or a strict privacy setting can stop an offer from tracking.
- You changed device or reinstalled the app partway through. Moving to another device or browser, or deleting and reinstalling the app, can stop the offer from tracking your progress.
- You had used the app or game before. Many offers pay only for players who are new to the advertiser, so an app you had installed before, or an account you already had in it, does not count.
- The offer was not started on Earnit.GG. An app you install from the app store or from an ad, and not from the offer's Start offer button, is not linked to your account.
What should I do when my offer progress has not updated?
- Give the partner time to confirm the step. Some partners confirm a step later than others, and a few confirm a step only once you reach the next one.
- Look at the offer's progress. Open the offer and look at its Rewards tab, where the steps that have tracked are marked. Your task history lists every reward that has tracked, and a reward marked Pending there has tracked and is waiting to be confirmed.
- Keep your screenshots. A screenshot of the step you reached, with the date on it, is what the partner asks for.
- Do not start the offer again. Reinstalling the app or starting the offer a second time does not make the step track, and it can stop the offer from tracking at all.
If the offer says you finished it and nothing was paid, follow the steps for a completed offer that has not paid instead.
Who can fix an offer that did not track?
The partner that runs the offer can fix an offer that did not track, because only the partner can see your progress on it. Open the offer on your earn page and press Not credited yet? to reach that partner's support. For an offer you started inside an offerwall, use the support entry inside that offerwall.
Send the partner the offer's name, the date you reached the step and your screenshot, with the details every partner asks for. If the partner has not answered within two weeks, contact our support team and we look into the missing step with the partner. Send us the offer's name, the date and your screenshot, and tell us that you already asked the partner.
How do I make sure my next offer tracks?
- Start every offer from its Start offer button, or from inside the offerwall, and install the app from the link the offer opens.
- Finish on the same device and in the same browser, and do not delete or reinstall the app until the offer has paid.
- Use a normal browser window with your ad blocker turned off before you begin an offer.
- Choose apps and games you have never used before, because those are the ones offers pay for.
- Take a screenshot at each step you reach, and keep it until the reward is credited.
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