My offer didn't track, what should I do?
Updated
An offer that hasn't tracked is usually waiting for the partner that runs it to confirm your step, and after 48 hours you can report the missing step.
An offer that hasn't tracked yet is usually waiting for the partner that runs it to confirm the step you reached, so there's normally nothing to worry about. If the step hasn't tracked within 48 hours of reaching it, you can report it to the partner.
Why do offers stop tracking?
When a step you reached hasn't tracked, one of these is usually why, most likely first:
- The step you reached isn't the step the offer pays for. Each offer pays for the steps on its Rewards tab, such as reaching a level, and installing or opening the app isn't enough on its own. Open the offer and compare what you did with the step's wording.
- Something in your browser blocked the offer. An ad blocker, a private or incognito window or a strict privacy setting can stop an offer from tracking.
- You changed device or reinstalled the app partway through. Moving to another device or browser, or deleting and reinstalling the app, can stop the offer from tracking your progress.
- You had used the app or game before. Many offers pay only new players, so an app you'd installed before, or an account you already had in it, doesn't count.
- The offer wasn't started on Earnit.GG. An app you install from the app store or from an ad, and not from the offer's Start offer button, isn't linked to your account.
What should I do when my offer progress has not updated?
- Give the partner time to confirm the step. Some partners confirm a step later than others, and a few confirm a step only once you reach the next one.
- Check the offer's progress. Open the offer and look at its Rewards tab, where the steps that have tracked are marked. Your task history lists every reward that has tracked, and a Pending one is waiting to be confirmed.
- Keep your screenshots. A screenshot of the step you reached, with the date on it, is what the partner asks for.
- Don't start the offer again. Reinstalling the app or starting the offer a second time won't make the step track, and it can stop the offer from tracking at all.
If the offer says you finished it and nothing was paid, follow the steps for a completed offer that hasn't paid instead.
Who can fix an offer that did not track?
The partner that runs the offer can fix it, because only the partner can see your progress on it. Open the offer on your earn page and press Get help to reach that partner's support. For an offer you started inside an offerwall, use the help or support button inside that offerwall.
Send the partner the offer's name, the date you reached the step and your screenshot, with the details every partner asks for. If the partner hasn't answered within two weeks, contact our support team and we'll look into the missing step with them. Send us the offer's name, the date and your screenshot, and tell us you already asked the partner.
How do I make sure my next offer tracks?
- Start every offer from its Start offer button, or from inside the offerwall, and install the app from the link the offer opens.
- Finish on the same device and in the same browser, and don't delete or reinstall the app until the offer has paid.
- Use a normal browser window with your ad blocker turned off before you begin an offer.
- Choose apps and games you've never used before, because those are the ones offers pay for.
- Take a screenshot at each step you reach, and keep it until the reward is credited.
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