How do I contact a partner about a missing reward?
Updated
You contact a partner with the help or support button inside its wall, and if the partner hasn't answered within two weeks, contact us and we'll look into it.
Report a missing reward to the partner that runs the offer or survey, because only the partner can see that you finished it. If the reward hasn't tracked within 48 hours of finishing the offer or survey, you can report it with the help or support button inside that partner's wall. If the partner hasn't answered within two weeks, write to us and we'll look into it with them.
Should I contact the partner or Earnit.GG first?
Contact the partner first, because only they can see that you finished the offer or survey. On an offer, press Get help in the offer's window, and it takes you to the partner's support or to our guide for that partner's wall. A survey opens on the partner's own wall, so report a missing survey reward with the help or support button inside that wall.
When should I report a missing reward to a partner?
Report a missing reward once 48 hours have passed since you finished the offer or survey, because some partners take that long to confirm a reward. Before you report it, look for the reward in your task history:
- The reward shows Pending. A pending reward has tracked and is waiting to be confirmed, so it's late, not missing. If it has no Releases on date, report it to the partner the same way as a missing reward.
- The survey ended during its first questions. It screened you out, and whether a screenout pays depends on the survey partner.
- Nothing is listed, and you finished more than 48 hours ago. The reward is missing, so report it to the partner.
What should I send a partner about a missing reward?
Send the partner these details, which help it find the offer or survey you finished:
- The offer or survey name, as it appears on the wall.
- The date and the approximate time you finished the offer or survey.
- The device and browser you used.
- Proof that you reached the step, such as a screenshot of the last screen or of the level you reached in a game, or a confirmation email from the app.
Our support team asks for the same details if you write to us later, so keep them until the reward is credited.
Which partner runs my offer or survey?
The partner's name is on the wall you opened from Offerwalls or Survey walls on your earn page, and beside each reward in your task history. These partners run the walls on Earnit.GG today:
| Partner | Its walls on the earn page |
|---|---|
| AdGateMedia | AdGateMedia (offers) |
| AdscendMedia | AdscendMedia (offers), AdscendMedia Surveys, AdscendMedia Watch (videos) |
| AdToWall | AdToWall (offers) |
| ayeT-Studios | ayeT-Studios (offers), ayeT-Studios Surveys |
| BitLabs | BitLabs (surveys) |
| CPX Research | CPX Research (surveys) |
| inBrain | inBrain (surveys) |
| Lootably | Lootably (offers), Cheddar (videos) |
| Prime | Prime Earn (offers), Prime Surveys |
| Revenue Universe | Revenue Universe (offers) |
| TheoremReach | TheoremReach (surveys) |
| TimeWall | TimeWall (offers) |
| Torox | Torox (offers) |
| Cherries | Cherries (surveys) |
What if the partner does not answer?
Most partners answer within a week or two, and often sooner. If the partner's support button doesn't work, or the partner hasn't answered within two weeks, contact our support team.
Send us the offer or survey name, the date you finished it and your screenshot, and tell us you already asked the partner. We'll take your report to the partner and pass on their answer, and the reward is credited once the partner confirms it.
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