What does it mean if my offer is Pending?
Updated
A pending reward is waiting for the partner that runs the offer to confirm it, or is held for a set time, and most are credited automatically.
Your reward is pending because the partner that runs the offer hasn't confirmed it yet, or because it's held for a set time first. Most pending rewards are credited automatically, so you don't need to contact us while you wait.
Why is my reward pending?
A reward is pending for one of two reasons:
- The partner hasn't confirmed the reward yet. It checks that you completed the offer first, and most partners confirm within minutes, though some take longer.
- We're holding the reward for a set time before it's credited.
Where can I see my pending rewards?
Your task history lists every reward with its status, and you can choose Pending in the status filter to see only the rewards that are waiting. Open a row to see its details, and a reward that's held until a set date shows that date as Releases on.
When a reward is held for a set time, we notify you with its release date, and again once it's credited. A pending reward doesn't stop you from earning or from withdrawing the rest of your balance.
What do the reward statuses mean?
Each status in your task history tells you where a reward is:
| status | what it means | what you can do |
|---|---|---|
| Confirmed | the reward is credited to your balance | it counts toward your next withdrawal |
| Pending | waiting for the partner to confirm it, or held for a set time | wait, or send proof where the reward shows Submit proof |
| Rejected | the task didn't meet its requirements or our rules, so its reward isn't credited or is taken back | see why, and contact us if you think it's a mistake |
Can I get a pending reward sooner?
Some pending rewards can be released early when you send us proof that you completed the offer. When a reward can be released early, its Reward pending notification has a Submit proof button. You'll also find Submit proof when you open the reward in your task history. Send us screenshots of the completed offer and the reward is credited as soon as our team approves your proof.
Any other pending reward is credited automatically once it's confirmed.
What if my reward stays pending?
If a reward is still pending after its Releases on date, contact our support team and send us the ID of the task by copying it from your task history.
If a reward with no Releases on date is still pending 48 hours after you finished the offer, open the offer and press Not credited yet? to ask the partner that runs it. Write to us if the partner hasn't answered within two weeks.
A reward that isn't in your task history at all hasn't tracked, so it's a missing reward rather than a pending one.
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