What does it mean if my offer is Pending?
Updated
A pending reward is waiting for the partner that runs the offer to confirm it, or is held for a set time, and most are credited automatically.
Your reward is pending because the partner that runs the offer has not yet confirmed that you completed it, or because the reward is held for a set time first. Most pending rewards are credited automatically, so you do not need to contact us while you wait.
Why is my reward pending?
A reward is pending for one of two reasons:
- The partner has not confirmed the reward yet. The advertiser pays only when someone really completes the offer, so the partner that runs it confirms that you did before the reward is credited. Most partners confirm within minutes, and some take longer.
- We are holding the reward. Some rewards are put on hold for a set time before they are credited. How long a reward stays on hold depends on things like its value, the chance of it being rejected later, and your account's standing.
Where can I see my pending rewards?
Your task history lists every reward with its status, and you can choose Pending in the status filter to see only the rewards that are waiting. Open a row to see its details, and a reward that is held until a set date shows that date as Releases on.
When a reward is held for a set time, we notify you with its release date, and again once it is credited. A pending reward does not stop you from earning or from withdrawing the rest of your balance.
What do the reward statuses mean?
Each status in your task history tells you where a reward is:
| status | what it means | what you can do |
|---|---|---|
| Confirmed | the reward is credited to your balance | it counts toward your next withdrawal |
| Pending | waiting for the partner to confirm it, or held for a set time | wait, or send proof where the reward shows Submit proof |
| Rejected | the task did not meet its requirements or our rules, so its reward is not credited or is taken back | see why, and contact us if you think it is a mistake |
Can I get a pending reward sooner?
Some pending rewards can be released early when you send us proof that you completed the offer. A reward that can take proof has a small badge on the corner of its picture in your task history, and you open it and press Submit proof to send us screenshots of the completed offer. The reward is credited as soon as our team approves them.
A reward without the badge is credited automatically once it is confirmed.
What if my reward stays pending?
If a reward is still pending after its Releases on date, contact our support team and send us the ID of the task by copying it from your task history.
If a reward with no Releases on date is still pending 48 hours after you finished the offer, open the offer and press Not credited yet? to ask the partner that runs it. Write to us if the partner has not answered within two weeks.
A reward that is not in your task history at all has not tracked, so it is a missing reward rather than a pending one.
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