My offer completed but I wasn't credited, what should I do?

A finished offer that hasn't paid yet is usually waiting for the partner that runs it to confirm it, so look for the reward in your task history first. If the reward hasn't tracked within 48 hours of finishing the offer, you can report it to the partner.

Is my reward late or missing?

Check your task history, which lists every reward that has tracked:

• Pending: the reward is waiting for the partner to confirm it, or is held for a set time until its Releases on date, so it's late, not missing.
• Confirmed: your transactions page lists the reward as a Task reward, with the amount it paid.
• Not listed at all: the reward hasn't tracked yet, and if you finished the offer more than 48 hours ago, it's missing.

If the offer never showed any progress, follow the steps for an offer that didn't track.

Why would a completed offer not credit?

When an offer says you finished it but nothing has been credited, the reason is usually one of these, most likely first:

• The partner hasn't confirmed the offer yet. Some partners take longer than others to confirm, and a few confirm a step only once you reach the next one.
• The app counted something other than the step the offer pays for. Open the offer and compare its Rewards tab with what you did.
• The offer's conditions weren't met. A step you reach after the offer's Time limit has passed might not pay, and a free trial you cancel too early doesn't pay.
• The offer wasn't new to you. An offer pays once per person, so an app or game you'd used before doesn't pay again.
• The task was rejected. A task that doesn't meet the offer's requirements or our rules is rejected, so its reward isn't credited.

Why did I get partial credit for an offer?

You get partial credit because each step of an offer pays on its own, so some steps can pay while others haven't yet. A step is usually unpaid for one of these reasons:

• You haven't reached every step yet. Each of the offer's reward steps, such as a new level in a game, pays when you reach it.
• A step you reached is pending. It has tracked, and its reward is waiting for the partner to confirm it, or is held for a set time.
• The offer ended before you reached every step. The steps you finished before it ended count.

To see which steps have paid, open the offer and look at its Rewards tab, where every step that has tracked is marked. Your task history also lists each step's reward as its own row. A finished step that hasn't tracked within 48 hours is a missing reward, and you can report it to the partner.

Who do I contact about a missing offer reward?

Contact the partner that runs the offer, because only the partner can see that you finished it. Keep a screenshot of the finished step while you wait.

1. Open the offer on your earn page, and press Get help to reach that partner. For an offer inside an offerwall, use the help or support button inside that offerwall.
2. Send the offer's name, the date you finished it and your screenshot, with the details every partner asks for.
3. If the partner hasn't answered within two weeks, contact our support team. Send us the offer's name, the date and your screenshot, and name the missing step if only part of the reward paid.

We'll look into it with the partner and pass on what they tell us, and the reward is credited once the partner confirms it.