I completed a survey but wasn't credited, what should I do?

Most survey rewards are credited within minutes, so one that hasn't arrived is usually waiting for the partner that ran the survey to confirm your answers. If it hasn't tracked within 48 hours of finishing the survey, you can report it to that partner.

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Did my survey finish, or did it screen me out?

A finished survey usually says so on its last screen or in a confirmation email. A survey that ends partway through has usually screened you out, because it was looking for someone else. Whether a screenout pays depends on the partner.

Why has my survey reward not arrived?

A late survey reward is usually waiting for one of these:

• The partner hasn't confirmed the survey yet. It's the most common reason for the wait, and there's nothing you need to do.
• The partner is reviewing your answers. Some surveys check your answers before they pay.

A survey reward that never arrives is usually missing for one of these reasons:

• The survey closed while you were in it, because it filled up as you answered.
• The survey screened you out near the end, and its last screen looked like a finish.
• The survey timed out, after a long pause or a dropped connection.
• The survey was open in two tabs or two windows, so your answers weren't saved to one survey.

Where can I see if my survey tracked?

Your task history lists every reward that has tracked, surveys included. A pending one is waiting for the partner to confirm it. If a survey isn't listed 48 hours after you finished it, it hasn't tracked, so report its reward as missing.

Where do I report a missing survey reward?

Report a missing survey reward to the partner that ran the survey first, because only they can see that you finished it. Use the help or support button inside the partner's survey wall, and send the details every partner asks for.

If that button doesn't work, or the partner hasn't answered within two weeks, contact our support team. Send us the survey's topic, the date you finished it and a screenshot of its last screen, and tell us you already asked the partner. We'll look into it with them.

How do I avoid missing survey rewards?

• Take a screenshot of the last screen before you close a survey, and keep it until the reward is credited.
• Finish each survey in one sitting, on a steady connection, in the window you started it in.
• Answer truthfully and the same way each time, because a survey can end early when your answers contradict each other.
• Turn off your ad blocker for Earnit.GG before you start a survey.