I completed a survey but wasn't credited, what should I do?

Most survey rewards are credited within minutes, so a survey reward that has not arrived is usually waiting for the partner that ran the survey to confirm your answers. If the reward has not tracked within 48 hours of finishing the survey, you can report it to that partner.

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Did my survey finish, or did it screen me out?

A finished survey usually says so on its last screen or in a confirmation email. A survey that ends partway through has usually screened you out, because the research company needed someone else for that survey. Whether a screenout pays depends on the partner that ran the survey.

Why has my survey reward not arrived?

A late survey reward is usually waiting for one of these:

• The partner has not confirmed the survey yet. The partner's confirmation is the most common reason for the wait, and you do not need to do anything for it.
• The partner is reviewing your answers. A research company pays for complete, honest answers, so some surveys are reviewed before they pay.

A survey reward that never arrives is usually missing for one of these reasons:

• The survey closed while you were in it, because it filled up as you answered.
• The survey screened you out near the end, and its last screen looked like a finish.
• The survey timed out, after a long pause or a dropped connection.
• The survey was open in two tabs or two windows, so your answers were not saved to one survey.

Where can I see if my survey tracked?

Your task history lists every reward that has tracked, surveys included. A survey listed there has tracked, and a pending survey reward is waiting for the partner to confirm it. A survey that is not listed 48 hours after you finished it has not tracked, so report that survey's reward as missing.

Where do I report a missing survey reward?

Report a missing survey reward first to the partner that ran the survey, because only that partner can see that you finished the survey. Use the support entry inside the partner's survey wall, and send the details every partner asks for.

If the support entry does not open, or the partner has not answered within two weeks, contact our support team. Send us the survey's topic, the date you finished it and a screenshot of its last screen, and tell us that you already asked the partner. Our team then looks into it with the partner.

How do I avoid missing survey rewards?

• Take a screenshot of the last screen before you close a survey, and keep it until the reward is credited.
• Finish each survey in one sitting, on a steady connection, in the window you started it in.
• Answer truthfully and the same way each time, because a survey that finds answers that contradict each other can end early.
• Turn off your ad blocker for Earnit.GG before you start a survey.