How do I contact Prime about a missing reward?
Updated
Use Ask a Question behind the help icon on the Prime Earn wall to report a missing reward, and write to us if Prime hasn't answered within two weeks.
For a missing Prime reward, use Ask a Question inside the Prime Earn wall, once 48 hours have passed since you finished the offer:
- Open the Prime Earn wall from Offerwalls on your earn page.
- Press the question-mark help icon in the top right corner.
- Choose Ask a Question at the bottom of the panel it opens.
- Fill in the form, and send your report.
Send the offer's name as it appears on the wall, the date you finished and a screenshot of the last screen, with the details every partner asks for.
Prime also runs Prime Surveys on your earn page. For a missing survey reward, look for the same help icon inside that wall, and if the wall has none, write to us instead.
If the help icon doesn't open, or Prime hasn't answered within two weeks, contact our support team. Send us the offer or survey name, the date and your screenshot, and tell us whether you already asked Prime.
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