I can't log in, what should I do?

Sign in the same way you signed up, and if you've forgotten your password, press Forgot password? on the sign-in window to set a new one. If you signed up with a social account such as Google or Steam, you have no Earnit.GG password, so sign in with that account's button under Or continue with.

Why is Earnit.GG not letting me sign in?

When Earnit.GG won't let you sign in, it's usually one of these, most likely first:

• The email address or the password is wrong. The sign-in window doesn't say which one, so check the email address first, then reset the password if you're not sure of it.
• You signed up with a social account. Press that account's button under Or continue with instead of typing a password.
• Your two-factor code isn't accepted. Type the code your authenticator app shows right now, or use one of your recovery codes.
• Your account is banned or suspended. The sign-in window says your account is suspended and why, and shows a Contact support button, which is where you can appeal a ban or suspension.
• You asked us to delete your account. An account waiting to be deleted can't sign in, and you can keep your account with the Cancel the deletion button in the deletion email within 30 days.
• Your browser is blocking the sign-in. Try another browser, or turn off your browser extensions for Earnit.GG.

If none of these fixes lets you sign in, send our support team a ticket, which works without signing in. Include the email address on your account and the message the sign-in window shows.

What if I forgot my password?

Press Forgot password? on the sign-in window and enter the email address on your account, and we'll send you a link to set a new password. The link works once, for 15 minutes. If the email doesn't arrive, try the fixes for a missing reset email.

If you signed up with a social account such as Google or Steam, there's no password to reset, so sign in with that account's button instead.

What if my two-factor code is not accepted?

A two-factor code changes every 30 seconds, so type the code your authenticator app shows right now. If codes keep failing, check that the date and time on the device with your authenticator app are set automatically, because a wrong clock makes every code fail.

If you no longer have your authenticator app, press Use a recovery code and enter one of the recovery codes you saved when you turned on two-factor authentication. Each recovery code works once, and if you have none left, our team can help you back into your account.