How do I delete my Earnit.GG account?

To delete your Earnit.GG account, press Delete account on your profile's security page, type I understand and confirm the deletion. Your account closes straight away and is deleted 30 days later, so withdraw your balance before you start.

What should I do before I delete my account?

1. Withdraw your balance. A balance left in your account is deleted with the account.
2. Open your claim links and gift card codes. You can't sign in once you confirm the deletion, so open anything waiting behind Reveal reward on your withdrawals page first.
3. Ask for a copy of your data, if you want one, with Request a copy on the Your data card of your profile's security page.

Where do I start deleting my account?

1. Open your profile's security page and find the Delete account card.
2. Press Delete account on the card. The Delete your account? window opens.
3. Type I understand in the box, and if you use two-factor authentication, enter the 6-digit code from your authenticator app.
4. Press Delete account in the window. You're signed out on every device, and the page says Your account will be deleted.

After you confirm, we'll email you the date of the deletion, with a Cancel the deletion button.

What happens to my data and balance when I delete my account?

Your account closes the moment you confirm the deletion, and it's kept as it was for the next 30 days, so you can cancel. After the 30 days:

• Your personal data, including your email address and sign-in details, is deleted or made anonymous.
• Any balance left in your account is deleted with the account.
• Your chat messages stay in the chat under an anonymous name, so other members' conversations stay readable.
• We keep some records for as long as the law requires, such as financial and tax records.

You can see every record that's kept, and for how long, in our privacy policy. Once the deletion is complete, you can't create a new account with any email address or social account.

Can I recover a deleted account?

Yes, you can recover your account within 30 days of asking to delete it, and it comes back as it was, balance included.

1. Open the email we sent to say your account is scheduled for deletion. The email shows the date the deletion happens.
2. Press Cancel the deletion. The Cancel account deletion page opens.
3. Press Keep my account. The page says Your account is back, and you can sign in again as normal with Go to sign in.

If you try to sign in before you cancel the deletion, the site says This account is scheduled for deletion.

What if the link in the email no longer works?

The Cancel account deletion page says This link no longer works when the link has already been used or the 30 days have passed. If the 30 days haven't passed, send our support team a ticket, which works without signing in. Include the email address on your account and say that you want to keep it, and we can cancel the deletion for you.