Why is my withdrawal pending?

Your withdrawal is pending because it's waiting to be approved before we send it, and most withdrawals are approved with nothing for you to do. We notify you as soon as it's sent, so there's no need to keep checking.

Where is my money while my withdrawal is pending?

The amount left your balance when you submitted the withdrawal, which is why your balance looks smaller while you wait. The withdrawal stays on your withdrawals page with its amount and status the whole time it's pending.

If the withdrawal is cancelled, the full amount goes back to your balance automatically, and we notify you when that happens.

Why is my withdrawal waiting for approval?

Some withdrawals need approval from our team before we send them, which helps keep your balance safe. A withdrawal that needs approval says Being reviewed before it's sent when you open it on your withdrawals page, and we send it as soon as our team approves it.

Can I speed up or change a pending withdrawal?

The only way to speed up a pending withdrawal is to reply quickly if our team asks you for something, such as a confirmation, and we'll notify you if we do. Please don't submit the same withdrawal a second time: each one takes its own amount from your balance, and the first isn't sent any sooner.

To change the payout method or the details of a pending withdrawal, ask our team to cancel the withdrawal, and the full amount goes back to your balance so you can withdraw again.

What happens after my withdrawal is approved?

Once your withdrawal is approved, it shows Processing while we send it and Completed once it's been sent. A claim link or a gift card code is ready as soon as we send your withdrawal, and crypto takes as long as the network needs to confirm the payment.

When should I contact support about a pending withdrawal?

Contact our support team if you need your withdrawal cancelled or have a question about it. Send us the ID of the withdrawal by copying it from your withdrawals page, so we can find it straight away.