Can I change or cancel a withdrawal after I submit it?
Updated
You can't change a submitted withdrawal, but our team can cancel it while it shows Pending, and the full amount goes back to your balance.
No, you can't change a withdrawal after you submit it, but our team can cancel it while it shows Pending, and the full amount goes back to your balance. You can then submit a new withdrawal with the payout method and details you want.
Can I change the payout method before I submit?
Yes, until you confirm a withdrawal, you can change the payout method as often as you like, and the window updates the minimum, the fee and what you receive for each one. Press Back to methods in the withdrawal window to pick another payout method. Nothing leaves your balance until you confirm, so you can compare payout methods and close the window whenever you want.
What if I need to change a submitted withdrawal?
A withdrawal is sent exactly as you submitted it. To change its payout method, amount or payment details, ask for it to be cancelled while it shows Pending, then submit a new one.
How do I ask for a pending withdrawal to be cancelled?
- Check that the withdrawal shows Pending on your withdrawals page.
- Ask us to cancel the withdrawal. Send our support team the ID of the withdrawal by copying it from your withdrawals page, and tell us why you want it cancelled.
- Withdraw again once the full amount is back in your balance, with the payout method and details you want.
Please ask as soon as you can, because a pending withdrawal can be approved and sent at any moment, and once a withdrawal shows Processing, we're already sending it.
What happens to my money when a withdrawal is cancelled on request?
When we cancel a withdrawal for you, the full amount goes back to your balance automatically, and your transactions page shows it as a Withdrawal refund. We notify you when it's cancelled, and it stays on your withdrawals page as Cancelled.
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