Why was my withdrawal cancelled?

A withdrawal is usually cancelled because the payment details didn't work, or because our team couldn't approve it. The money goes back to your balance as soon as it's cancelled, so you can fix the problem and try again.

What are the reasons a withdrawal gets cancelled?

A withdrawal is usually cancelled for one of these reasons:

• The payment details didn't work. Check your details, then try again or choose a different payout method on the withdraw page.
• The payment failed. Sometimes a payment fails even when your details are right, for example when the gift card you chose isn't available at that moment.
• Your account is under review. A withdrawal can be paused during a review, and it's cancelled if our team doesn't approve it. You can keep earning during an account review.
• You asked us to cancel it. Our team can cancel a pending withdrawal when you ask, for example so you can choose a different payout method.

Where is my money after a cancelled withdrawal?

A cancelled withdrawal is back in your balance in full, and it shows as Cancelled on your withdrawals page, so you can withdraw the amount again whenever you're ready. Your transactions page shows it coming back as a Withdrawal refund, and we also notify you when a withdrawal is cancelled.

A withdrawal that shows Failed is different, because a failed payment doesn't return to your balance automatically: our team looks into every failed withdrawal and resolves it, and you can follow its status on your withdrawals page.

What should I do after a cancelled withdrawal?

1. Check your payment details, and correct anything that's mistyped or out of date.
2. Withdraw again on the withdraw page, with the corrected details or with a different payout method.
3. Contact us if you don't know why your withdrawal was cancelled, or if a withdrawal is cancelled again. Send our support team the ID of the withdrawal by copying it from your withdrawals page.