Why is my account under review?
Updated
We're reviewing your account to make sure everything is in order, and withdrawing might be paused until the review finishes, but you can keep earning.
We're reviewing your account to make sure everything is in order. While the review is open, you might not be able to withdraw or post in the community chat, but you can keep earning as usual. Most reviews finish without any issues, and we'll let you know if we need anything from you.
What changes during an account review?
During an account review, you can't withdraw, post in the community chat or join free rain, and a pending withdrawal waits until the review finishes.
An account review isn't a suspension, so you can sign in, earn and contact our support team while it's open, and everything you earn in the meantime is credited as usual.
What should I do during an account review?
If our support team asks you for something, such as a document or a confirmation, please reply as soon as you can, because a quick reply helps the review finish sooner. Otherwise, there's nothing you need to do.
If you have a question about your review, contact our support team.
How does an account review end?
When the review finishes without any issues, you can withdraw and post in the chat again as usual. We don't send a separate message when a review ends, so you'll know it's over when you can withdraw again.
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