My verification email didn't arrive, what should I do?
Updated
Look in your spam and other inbox tabs for Verify your email address, make sure the address on your profile is right, then press Send code for a new code.
Look in your spam or junk folder and your other inbox tabs for an email from no-reply@earnit.gg called Verify your email address. If the email is not there, make sure the address on your profile is spelled right, and press Send code under your email address for a new code.
Where should I look for my verification email?
- Your spam or junk folder, and tabs such as Promotions or Updates if your inbox sorts mail into them.
- A search of your whole mailbox for no-reply@earnit.gg or for Verify your email address, which finds the email wherever it was filed.
- The inbox of the address on your profile, if you have more than one email address.
When you find the email in spam, mark it as not spam and add no-reply@earnit.gg to your contacts, so our next emails, such as the ones about your withdrawals, land in your inbox.
Is the email address on my account correct?
Your profile shows your address under Email. Read the address letter by letter, because a code cannot reach an address with a typo in it.
If the address is wrong, press Change email, enter the right address and enter the code we send to it, which verifies the new address at the same time. You can change your email before your email is verified.
How do I get a new verification code?
- Press Send code under your email address on your profile. The button says Code sent once we have sent the code.
- Wait a few minutes for the new code, and look in the same places as before.
- Use the newest code. Each new code replaces the one before it, so an older code no longer works. Each code works for 15 minutes.
If the site says Too many requests, wait a moment before you press Send code again. Once the code arrives, enter it on your profile under Verification code.
What if the verification code never arrives?
If the code has not arrived after these steps, contact our support team and tell us which email address you are waiting on, and our team can send you a new code. You can also switch to another address you use with Change email on your profile.
When your profile shows Our emails to this address are not being delivered. under your email, no email reaches that address, verification codes included, and pressing Send code shows the same message. Switch to another address with Change email, or contact our support team once mail reaches that address again, and our team can start sending to it again.
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