How do I contact Cherries about a missing reward?
Updated
Use the help or support button inside the Cherries wall and say which kind of study you started, then contact us if Cherries hasn't replied in two weeks.
Wait 48 hours after finishing a Cherries survey, and if the reward hasn't tracked, report it from inside the Cherries wall:
- Open the Cherries wall from Survey walls on your earn page.
- Press the wall's help or support button, and send your report.
Cherries has short studies and full-length ones, so say which kind you started, with the survey's topic and length as the wall showed them and the date you finished it. Add a screenshot of the last screen and the details every partner asks for. If the survey ended during its first questions, it screened you out, and whether a screenout pays depends on Cherries.
If that button doesn't work, or Cherries hasn't answered within two weeks, contact our support team. Send us the survey's topic and length, the date and your screenshot, and mention that you already asked Cherries.
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