How do I contact Cherries about a missing reward?
Updated
Report a missing Cherries reward inside its wall, and if Cherries has not answered within two weeks, contact us and we look into it.
You report a missing Cherries survey reward from the support entry inside the Cherries wall, because only Cherries can see that you finished the survey. If the reward has not tracked within 48 hours of finishing the survey, you can report it like this:
- Open the Cherries wall from Survey walls on your earn page.
- Open the support entry inside the wall, and send your report.
Cherries has short studies and full-length ones, so say which kind of study you started. Send the survey's topic and length as the wall showed them and the date you finished the survey. Add a screenshot of the survey's last screen and the details every partner asks for. If the survey ended during its first questions, the survey screened you out, and whether a screenout pays depends on Cherries.
If the support entry does not open, or Cherries has not answered within two weeks, contact our support team. Send us the survey's topic and length, the date and your screenshot, and tell us that you already asked Cherries. Our team then looks into it with Cherries.
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