How do I contact CPX Research about a missing reward?
Updated
Report a missing CPX Research reward from Help on its wall, and if CPX Research has not answered within two weeks, contact us and we look into it.
You report a missing CPX Research survey reward from Help inside the CPX Research wall, because only CPX Research can see that you finished the survey. If the reward has not tracked within 48 hours of finishing the survey, you can report it like this:
- Open the CPX Research wall from Survey walls on your earn page.
- Press the three stripes at the top left of the wall, and choose Help.
- Scroll to the bottom of the Help page, and open a support ticket there.
CPX Research shows each survey's length before you start, so include that length in your report. Send the survey's topic and length and the date you finished the survey. Add a screenshot of the survey's last screen and the details every partner asks for. If the survey ended during its first questions, the survey screened you out, and whether a screenout pays depends on CPX Research.
If Help does not open, or CPX Research has not answered within two weeks, contact our support team. Send us the survey's topic, the date and your screenshot, and tell us that you already asked CPX Research. Our team then looks into it with CPX Research.
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