How do I contact CPX Research about a missing reward?
Updated
Open a support ticket from Help on the CPX Research wall, and if CPX Research hasn't replied within two weeks, contact us and we'll look into it.
Open a support ticket from Help inside the CPX Research wall if a survey reward hasn't tracked within 48 hours of finishing the survey:
- Open the CPX Research wall from Survey walls on your earn page.
- Press the three lines at the top left of the wall, and choose Help.
- Scroll to the bottom of the Help page, and open a support ticket there.
CPX Research shows each survey's length before you start, so tell them the survey's topic, its length and the date you finished it. Add a screenshot of the last screen and the details every partner asks for. If the survey ended during its first questions, it screened you out, and whether a screenout pays depends on CPX Research.
If Help doesn't open, or CPX Research hasn't answered within two weeks, contact our support team. Send us the survey's topic, the date and your screenshot, and tell us you already asked CPX Research, so we can look into it with them.
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