How do I contact TheoremReach about a missing reward?
Updated
Tell TheoremReach about a missing survey reward or part payment with the help or support button in its wall, and contact us after two weeks with no answer.
You report a missing TheoremReach reward or part payment from inside the TheoremReach wall, once 48 hours have passed since you finished the survey:
- Open the TheoremReach wall from Survey walls on your earn page.
- Press the wall's help or support button, and send your report.
TheoremReach pays for part of a survey even when the survey screens you out, so say whether you're missing a part payment or the reward for a finished survey. Send the survey's topic and length as the wall showed them, the date you finished it, a screenshot of the last screen and the details every partner asks for.
If that button doesn't work, or TheoremReach hasn't answered within two weeks, contact our support team. Send us the survey's topic, the date, your screenshot and whether it was a part payment or a finished survey, and tell us you already asked TheoremReach.
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