How do I contact BitLabs about a missing reward?
Updated
Report a missing BitLabs reward from the support entry inside its wall, and if BitLabs has not answered within two weeks, contact us and we look into it.
You report a missing BitLabs reward from the support entry inside the BitLabs wall, because only BitLabs can see that you finished the offer. If the reward has not tracked within 48 hours of finishing the offer, you can report it like this:
- Open the BitLabs wall from your earn page.
- Open the support entry inside the wall, and send your report.
Send the offer's name as it appears on the wall and the date you finished the offer. Add a screenshot of the last screen and the details every partner asks for.
BitLabs also runs surveys on its wall. If a survey ended during its first questions, the survey screened you out, and whether a screenout pays depends on BitLabs.
If the support entry does not open, or BitLabs has not answered within two weeks, contact our support team. Send us the offer or survey name, the date and your screenshot, and tell us that you already asked BitLabs. Our team then looks into it with BitLabs.
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