How do I contact BitLabs about a missing reward?
Updated
BitLabs takes reports about its offers and surveys through the help or support button in its wall, and you can write to us after two weeks with no reply.
BitLabs has a help or support button inside its wall for a missing reward. Wait 48 hours after finishing the offer, then:
- Open the BitLabs wall from your earn page.
- Press the wall's help or support button, and send your report.
Send the offer's name as it appears on the wall, the date you finished, a screenshot of the last screen and the details every partner asks for.
BitLabs also runs surveys on its wall. If a survey ended during its first questions, it screened you out, and whether a screenout pays depends on BitLabs.
If that button doesn't work, or BitLabs hasn't answered within two weeks, contact our support team. Send us the offer or survey name, the date and your screenshot, and tell us you already asked BitLabs.
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