How do I contact AdscendMedia about a missing reward?
Updated
Choose Missing Points? beside the offer in Offer History, under Support on the AdscendMedia wall, and contact us if AdscendMedia hasn't replied in two weeks.
Missing AdscendMedia rewards are reported from Offer History, inside the wall the reward came from. Once 48 hours have passed since you finished, follow these steps:
- Open the AdscendMedia wall your reward came from on your earn page.
- Press Support in the top right corner.
- Open Offer History, and find the offer that didn't pay.
- Choose Missing Points? beside the offer, and send your report.
AdscendMedia runs three walls on your earn page: AdscendMedia for offers, AdscendMedia Surveys for surveys and AdscendMedia Watch for short videos. Send the name as it appears on the wall your reward came from, the date you finished it, a screenshot of the last step and the details every partner asks for.
If Offer History doesn't list the offer, or AdscendMedia hasn't answered within two weeks, contact our support team. Send us the offer or survey name, the date and your screenshot, and tell us you already asked AdscendMedia.
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