How do I contact AdscendMedia about a missing reward?
Updated
Report a missing AdscendMedia reward from Offer History on its wall, and if AdscendMedia has not answered within two weeks, contact us and we look into it.
You report a missing AdscendMedia reward from Offer History inside the AdscendMedia wall, because only AdscendMedia can see that you finished the offer. If the reward has not tracked within 48 hours of finishing the offer, you can report it like this:
- Open the AdscendMedia wall your reward came from on your earn page.
- Press Support in the top right corner of the AdscendMedia wall.
- Open Offer History, and find the offer that did not pay.
- Choose Missing Points? beside the offer, and send your report.
AdscendMedia runs three walls on your earn page: AdscendMedia for offers, AdscendMedia Surveys for surveys and AdscendMedia Watch for short videos. Find which wall your reward came from, then send the name as it appears there and the date you finished it. Add a screenshot of the last step and the details every partner asks for.
If Offer History does not list the offer, or AdscendMedia has not answered within two weeks, contact our support team. Send us the offer or survey name, the date and your screenshot, and tell us that you already asked AdscendMedia. Our team then looks into it with AdscendMedia.
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