How do I contact AdGem about a missing reward?
Updated
Report a missing AdGem reward from Reward Status on its wall, and if AdGem has not answered within two weeks, contact us and we look into it.
You report a missing AdGem reward from Reward Status inside the AdGem wall, because only AdGem can see that you finished the offer. If the reward has not tracked within 48 hours of finishing the offer, you can report it like this:
- Open the AdGem wall from Offerwalls on your earn page.
- Press the three stripes in the top left corner of the AdGem wall.
- Choose Reward Status, and find the offer that did not pay.
- Scroll to the bottom of the offer, and press the support button there.
Most AdGem offers are games, so a missing reward is usually one level inside a game you installed. Send the offer's name as it appears on the wall, the level you reached and the date you reached it. Add a screenshot from the game and the details every partner asks for.
If Reward Status does not open, or AdGem has not answered within two weeks, contact our support team. Send us the offer's name, the date and your screenshot, and tell us that you already asked AdGem. Our team then looks into it with AdGem.
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