How do I contact AdGem about a missing reward?
Updated
Quick answer
Open Reward Status on the AdGem wall and use the support button at the bottom of the offer, then contact us if AdGem hasn't answered in two weeks.
AdGem takes reports from Reward Status inside its wall. Once 48 hours have passed since you finished the offer and the reward hasn't tracked, report it like this:
- Open the AdGem wall from Offerwalls on your earn page.
- Press the three lines in the top left corner.
- Choose Reward Status, and find the offer that didn't pay.
- Scroll to the bottom of the offer, and press the support button there.
Tell AdGem the offer's name as it appears on the wall, the level or step you reached and the date you reached it. Add a screenshot from the game or app and the details every partner asks for.
If Reward Status doesn't open, or AdGem hasn't answered within two weeks, contact our support team with the offer's name, the date and your screenshot, and let us know you already asked AdGem.
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