How do I contact AdGateMedia about a missing reward?
Updated
Pick the offer under Reward Status on the AdGateMedia wall and press Contact, and if AdGateMedia hasn't replied within two weeks, write to us.
Give an AdGateMedia reward 48 hours to track after you finish the offer, and if it hasn't arrived by then, report it from Reward Status inside the AdGateMedia wall:
- Open the AdGateMedia wall from Offerwalls on your earn page.
- Press the three lines in the top left corner.
- Choose Reward Status, and pick the offer that didn't pay.
- Press Contact, and send your report.
On some offers, Get help on the offer screen takes you straight to AdGateMedia's support page for that offer.
Name the exact step you reached, with the offer's name as it appears on the wall and the date you finished. Add a screenshot of that step and the details every partner asks for.
If Reward Status doesn't open, or AdGateMedia hasn't answered within two weeks, contact our support team. Send us the offer's name, the date and your screenshot, and tell us you already asked AdGateMedia, so we can look into it with them.
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