How do I contact AdGateMedia about a missing reward?
Updated
Report a missing AdGateMedia reward from Reward Status on its wall, and if AdGateMedia has not answered within two weeks, contact us and we look into it.
You report a missing AdGateMedia reward from Reward Status inside the AdGateMedia wall, because only AdGateMedia can see that you finished the offer. If the reward has not tracked within 48 hours of finishing the offer, you can report it like this:
- Open the AdGateMedia wall from Offerwalls on your earn page.
- Press the three stripes in the top left corner of the AdGateMedia wall.
- Choose Reward Status, and pick the offer that did not pay.
- Press Contact, and send your report.
On some AdGateMedia offers, Not credited yet? on the offer screen opens AdGateMedia's own support page for that offer, which can already see your progress.
AdGateMedia's offers range from app installs to steps inside games, so name the exact step you reached. Send the offer's name as it appears on the wall and the date you finished the offer. Add a screenshot of that step and the details every partner asks for.
If Reward Status does not open, or AdGateMedia has not answered within two weeks, contact our support team. Send us the offer's name, the date and your screenshot, and tell us that you already asked AdGateMedia. Our team then looks into it with AdGateMedia.
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