How do I contact Torox about a missing reward?
Updated
Quick answer
Press Missing Credits? beside the offer in My Activity on the Torox wall, and contact us if Torox hasn't replied within two weeks.
On Torox, you report a missing reward right on the offer, from My Activity inside its wall. If the reward hasn't tracked within 48 hours of finishing the offer, follow these steps:
- Open the Torox wall from Offerwalls on your earn page, and open My Activity there.
- Find the offer that didn't pay on one of the My Activity tabs.
- Press Missing Credits? beside the offer, and send your report.
Name the exact step you reached, with the offer's name as it appears on the wall and the date you reached that step. Add a screenshot of the step and the details every partner asks for.
If the offer isn't on any My Activity tab, or Torox hasn't answered within two weeks, contact our support team. Send us the offer's name, the date and your screenshot, and tell us you already asked Torox.
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