How do I contact Torox about a missing reward?
Updated
Report a missing Torox reward from My Activity on its wall, and if Torox has not answered within two weeks, contact us and we look into it.
You report a missing Torox reward from My Activity inside the Torox wall, because only Torox can see that you finished the offer. If the reward has not tracked within 48 hours of finishing the offer, you can report it like this:
- Open the Torox wall from Offerwalls on your earn page, and open My Activity there.
- Find the offer that did not pay, on whichever My Activity tab lists it.
- Press Missing Credits? beside the offer, and send your report.
Most Torox offers ask you to install an app, create an account or reach a step inside a game, so name the exact step you reached. Send the offer's name as it appears on the wall and the date you reached that step. Add a screenshot of the step and the details every partner asks for.
If the offer is not on any My Activity tab, or Torox has not answered within two weeks, contact our support team. Send us the offer's name, the date and your screenshot, and tell us that you already asked Torox. Our team then looks into it with Torox.
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