How do I contact Revenue Universe about a missing reward?
Updated
Report a missing Revenue Universe reward with the headset icon on its wall, and if there is no answer within two weeks, contact us and we look into it.
You report a missing Revenue Universe reward with the headset icon inside the Revenue Universe wall, because only Revenue Universe can see that you finished the step. If the reward has not tracked within 48 hours of reaching the step, you can report it like this:
- Open the Revenue Universe wall from Offerwalls on your earn page.
- Press the headset icon in the top right corner of the Revenue Universe wall.
- Choose the offer that did not pay.
- Follow the steps on the screen, and send your report.
Revenue Universe's game offers pay in many steps, so a missing reward is often one step of a longer offer. Send the offer's name, the step you reached and the date you reached it. Add a screenshot from the game and the details every partner asks for.
If the headset icon does not open, or Revenue Universe has not answered within two weeks, contact our support team. Send us the offer's name, the step, the date and your screenshot, and tell us that you already asked Revenue Universe. Our team then looks into it with Revenue Universe.
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