How do I contact Lootably about a missing reward?
Updated
Report a missing Lootably reward from the Support tab on its wall, and if Lootably has not answered within two weeks, contact us and we look into it.
You report a missing Lootably reward from the Support tab inside the Lootably wall, because only Lootably can see that you finished the offer. If the reward has not tracked within 48 hours of finishing the offer, you can report it like this:
- Open the Lootably wall from Offerwalls on your earn page.
- Press the Support tab in the top right corner of the Lootably wall. On a phone, press the three stripes in the top left and choose Reward Status instead.
- Choose the offer that did not pay.
- Follow the steps on the screen, and send your report.
Lootably also runs the Cheddar video wall on your earn page, so a missing Cheddar reward is reported to Lootably as well. Send the offer or video name as it appears on the wall and the date you finished it. Add a screenshot of the last step and the details every partner asks for.
If Lootably's Support tab does not open, or Lootably has not answered within two weeks, contact our support team. Send us the offer or video name, the date and your screenshot, and tell us that you already asked Lootably. Our team then looks into it with Lootably.
Was this article helpful?