How do I contact Lootably about a missing reward?
Updated
Lootably's Support tab, or Reward Status on a phone, is where you report a missing reward, and if Lootably hasn't answered in two weeks, contact us.
Report a missing Lootably reward from the Support tab inside the Lootably wall, or from Reward Status on a phone. If it hasn't tracked within 48 hours of finishing the offer, follow these steps:
- Open the Lootably wall from Offerwalls on your earn page.
- Press the Support tab in the top right corner. On a phone, press the three lines in the top left and choose Reward Status instead.
- Choose the offer that didn't pay.
- Follow the steps on the screen, and send your report.
Lootably also runs the Cheddar video wall on your earn page, so report a missing Cheddar reward to Lootably too. Send the offer or video name as it appears on the wall, the date you finished it, a screenshot of the last step and the details every partner asks for.
If the Support tab doesn't open, or Lootably hasn't answered within two weeks, contact our support team. Send us the offer or video name, the date and your screenshot, and tell us you already asked Lootably, so we can look into it with them.
Was this article helpful?