Why isn't my promo code working?

A promo code is refused when it's mistyped, already used, ended, used up or made for other accounts, or when your email isn't verified yet. The message in the Redeem a promo code window tells you which one it is.

What are the reasons a promo code is refused?

• The code was typed differently from how it was posted. The box takes only capital letters, numbers and underscores, so type the code in capitals, exactly as it was posted.
• You already used the code. Each code works once per account.
• The code has ended. Every code has an end date and a set number of uses, and once either runs out, it stops working for everyone.
• The code isn't for your account. Some codes are made for members who've earned a set amount, or whose accounts are older than a set time.
• Your email address isn't verified yet. Redeeming a promo code needs a verified email address, so verify your email and enter the code again.

What does each promo code error mean?

What the window says	What it means	What you can do
Use capital letters, numbers and underscores only.	There's a character the box doesn't take	Type the code again in capitals
Use between 3 and 25 characters.	The code is too short or too long	Check you copied all of the code, and nothing more
That promo code doesn't exist.	No code matches what you typed	Check every character against the post
You've already redeemed this code.	You used this code before	Watch for the next code
This promo code has expired.	The code passed its end date	Watch for the next code
This promo code has been used up.	Every use of the code has been taken	Watch for the next code
This promo code has been cancelled.	Our team switched the code off	Watch for the next code
You need to earn more before you can redeem this code.	The code is for accounts that have earned a set amount, sometimes within a recent period	Earn from offers, surveys and tasks, then try again while the code lasts
Your account is too new to redeem this code.	The code is for accounts older than a set time	Try again once your account is older, while the code lasts
This promo code isn't available for your account.	The code was made for other accounts	Watch for the next code
Verify your email before redeeming this code.	Your email address isn't verified yet	Verify your email, then enter the code again

If the site says You've done that too many times, you've tried a lot of codes in a short time, so wait up to an hour before you try again.

What if I am sure my promo code should work?

Contact our support team, and we'll look into the code for you. Send us the code exactly as you typed it, the message the window showed and where you found the code, such as our Discord server or X.

How do I avoid missing a promo code?

Redeem a promo code as soon as you see it, because codes end on a date and can run out of uses before then. We post new codes on our Discord server, on X and on our other social channels, and you redeem a promo code from Promo code in your profile menu.