When do I get my leaderboard prize?
Updated
Your leaderboard prize is usually credited to your balance shortly after the race ends, with nothing to claim, and we notify you when it is.
Your leaderboard prize is usually credited to your balance shortly after the race ends, with nothing to claim, and we send you a notification when it is.
When are leaderboard prizes paid?
Leaderboard prizes are paid when a race ends: every day for the daily race, every month for the monthly race, and at the end of a one-off race. Your prize is credited to your balance, and you can withdraw it like the rest of your balance.
How will I know I won a leaderboard prize?
We send you a notification called Leaderboard prize with the place you finished in and what you won, once the prize is in your balance. It also shows on your transactions page as Leaderboard prize.
Some prizes wait for approval before they're credited, and for those, a Leaderboard prize pending notification comes first, with your place and what you won. The Leaderboard prize notification follows once the prize is in your balance.
The race's Final standings stay on the leaderboard after it ends, so you can see every place and prize from that race.
What if my leaderboard prize has not arrived?
- Check your transactions page for a Leaderboard prize line, and check your notifications.
- Check the race's Final standings to make sure your place won a prize.
- Contact our support team if your place in the Final standings won a prize and nothing has been credited. Tell us which race it was and the place you finished in, with a screenshot of the Final standings if you can.
Does a leaderboard prize count toward the next leaderboard?
No, a leaderboard prize is a bonus, so it doesn't count toward any race, your daily streak or your XP. Only what you earn from offers, surveys and tasks moves you up the leaderboard.
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