Why didn't I earn anything when my friend signed up?

Your commission comes from what your friend earns, not from them signing up, so nothing shows until one of their rewards is confirmed. After that, the commission waits in your Claimable balance on your affiliates page until you press Claim commission.

Why is there no commission from my friend yet?

• Your friend hasn't earned anything yet. Once they complete an offer, a survey or a task and the reward is confirmed, you earn your share of it.
• Your friend's reward isn't confirmed yet. Your commission on it counts once it's confirmed.
• You haven't claimed your commission yet. Commission never goes into your balance on its own: it waits in your Claimable balance until you press Claim commission, which you can do from $1.00.
• Your friend's task was rejected. If a task your friend completed is rejected before you claim the commission on it, that commission goes too.

How do I know my friend used my referral link?

The Referrals tile on your affiliates page counts everyone who signed up with your link or code. Press it to open Your referrals, which lists each of them with what they earned and your commission. A friend with a private profile shows only their name and picture.

If your friend isn't on the list, they didn't sign up through your link, usually for one of these reasons:

• Your friend opened your link on one device or browser and signed up on another. Your link is remembered only in the browser that opened it, so they need to sign up in that same browser.
• Your friend signed up more than 30 days after opening your referral link, or without opening it at all.
• Your friend opened someone else's referral link after yours, and the most recent link is the one that counts.
• Your friend used a link with your old referral code, after you changed your code.

A referral is set at the moment your friend signs up, so they need to open your referral link before signing up. Referring yourself, or someone you live with, isn't allowed, and a referral like that can cost you your commission.

Why is my commission late?

Commission waits for your friend's reward to be confirmed, and some offers take longer to confirm than others. Once it's confirmed, the commission shows in your Claimable balance straight away and waits there until you press Claim commission.

If Claim commission says You can't claim your commission right now, contact our support team and tell us what the page says, and we'll look into it for you.